IT operations
support addresses specific incidents; maintenance organises reviews, changes and follow-up across your environment over time.
Barcelona · Business IT and AI
IT and AI services: choose by the problem you need to solve
Not every technology need calls for the same service. This directory separates incident support, preventive work, data protection and AI projects so you can choose with a clearer understanding of the options.
IT support since 2000 Agreed scope, not generic promises
Services
The short answer
If something is stopping work now, look at support. For recurring problems, consider maintenance. To protect or recover information, start with security and backup. For automation, distinguish consulting, integration and agents.
IT + IA
Services that may help
01
IT support
Resolve device, email, user and network issues with remote and on-site IT support in Barcelona. Discuss the right scope of assistance with Dualmind.
02IT maintenance
Preventive and corrective IT maintenance in Barcelona: devices, users, updates and critical system reviews. Agree a suitable scope with Dualmind.
03Cybersecurity
Strengthen business accounts, devices, networks and email with Dualmind. Review risks and prioritise practical security measures for your environment.
04Backup and recovery
Plan backups for devices, servers and cloud services with Dualmind. Review errors, data separation and restore testing for your business environment.
05AI consulting
Identify AI uses that make sense for your business. Dualmind reviews processes, data, risks and evaluation criteria before recommending tools.
06AI integration
Connect AI with business documents, email and applications. Dualmind defines permissions, data flows and validation before integrating your systems.
07AI agents
Configure AI agents with clear objectives, permissions and supervision. Dualmind helps assess tasks, tools and boundaries before granting access.
08Hermes
Assess Hermes with Dualmind: tasks, Telegram access, integrations and permissions. Start with a bounded pilot before connecting business information.
Services
What we can address
Protection and recovery
cybersecurity reduces exposure; backups enable data recovery. These are complementary tasks, not substitutes for each other.
AI projects
consulting identifies opportunities, integration connects systems and agents carry out bounded tasks with permissions and supervision.
Dualmind
How we work
01 · Understand
We review the need, affected systems and intended outcome with you. We identify dependencies and anything that must not be changed.
02 · Agree
We define scope, authorisations and terms before acting. Access and impactful changes need a responsible person to approve them.
03 · Check
We compare the work against the agreed goal and explain limitations. If ongoing work is needed, we specify follow-up and responsibilities.
Services
Frequently asked questions
Can I ask for a single intervention?
We can assess a one-off requirement or recurring work. The actual proposal depends on the systems, access and scope you need.
What if I do not know which service I need?
Explain the problem by phone or WhatsApp. You do not need to choose a technology to start the conversation.
Dualmind · Barcelona
Start with what matters to your team
Tell us about the problem. We will agree a next step without asking you to choose a tool first.
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