Users and devices
diagnosing software faults, performance problems and peripherals. We review the circumstances of the error and explain proposed changes.
Barcelona · Business IT and AI
IT support for businesses in Barcelona
A computer that will not start, an inaccessible account or a network that keeps dropping can hold up the whole office. We review the issue and its impact to agree the right intervention, remotely or on-site in Barcelona as appropriate.
IT support since 2000 Agreed scope, not generic promises
IT support
The short answer
IT support focuses on diagnosing and resolving a specific problem in your work environment. Before changing settings or accessing data, we clarify authorisation, affected systems and potential risks.
IT support
What we can address
Email and collaboration
accounts, permissions and configuration in Microsoft 365 or Google Workspace. We coordinate access with your company’s responsible contact.
Networks and remote access
Wi-Fi, connectivity and VPN issues. We separate local faults from provider dependencies to avoid changing systems that work.
Dualmind
How we work
01 · Understand
We review the need, affected systems and intended outcome with you. We identify dependencies and anything that must not be changed.
02 · Agree
We define scope, authorisations and terms before acting. Access and impactful changes need a responsible person to approve them.
03 · Check
We compare the work against the agreed goal and explain limitations. If ongoing work is needed, we specify follow-up and responsibilities.
IT support
Frequently asked questions
Do you offer on-site support?
Yes, we can assess remote and on-site support in Barcelona and the surrounding province. Delivery method and availability are confirmed for each intervention.
What information should I provide?
Tell us what fails, when it started, how many people it affects and what changed recently. Do not send passwords through the form or WhatsApp.
Dualmind · Barcelona
Start with what matters to your team
Tell us about the problem. We will agree a next step without asking you to choose a tool first.
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